Frequently Asked Questions (FAQ)

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What happened to cargo versions of light duty vans, and passenger versions of medium-duty vans?
As of January 2017 values, we moved cargo versions of most light-duty vans into the commercial truck category, and passenger versions of most medium-duty vans into the cars and light truck category. In most cases this represents a change in the manu...
Where can I get more information about online products?
Please go to the following web address:  http://www.nada.com/b2b/ GetValues /OnlineProducts.aspx ...
Do you value vehicles outside the United States?
All valuations apply to vehicles manufactured for sale in the United States only.
How do you define vehicle condition?
There are a number of cosmetic, mechanical and maintenance factors that go into determining the condition of a used vehicle: Clean - No mechanical defects and passes all necessary inspections with ease; paint, body and wheels may have mino...
How can I get just a single value for one vehicle?
Single Value… We do offer a service that can give you a single wholesale value.  The charge for this service is $30 per value. Currently, for your security, we do not accept credit cards over the chat service. If you call 800-544-62...
What is the CPO value?
The Certified Pre-Owned (CPO) value is a guide to the typical premium added to the retail value when a given vehicle is initially sold by a franchised dealer under a manufacturer’s certification program. This certification adds value to t...
When does the CPO value apply?
The CPO value is available as an add-on to the retail value only and is listed with vehicle options (i.e., AC, Navigation, etc.) The typical premium for CPO certification only applies when a given vehicle is initially sold by a franchised deal...
How are CPO values estimated?
The CPO certification programs vary from manufacturer to manufacturer in the number of years and miles allowed as well as the details of the warranty coverage. The value of certification is based on several key factors including: the...
How often are the online values updated?
Each application has its own production schedule. The online values will all be updated at least as often as those in the printed products. Because it is digital, the website will be updated first. Online Value...
What is early access for values?
When available, we automatically allow early access to the next calendar month’s values. Generally by the third week of the current month, the next calendar month will be available for selection in the Month drop down menu. The default setting...
I only need to look up the Fair Market Value of a vehicle for one time use. I do not need a subscription for $50 a month. How can I use the NADA app to support my need without a subscription?
We recommend that you find the values on www.nadaguides.com No need to use the NADA MarketValues app. for a non-subscription vehicle valuation. The MarketValues app covers passenger and light truck vehicles. RV values can be obtaine...
Why does the app freeze when trying to scan a VIN with my iPhone?
The NADA MarketValues application iOS version downloads all data files in the background and unzips and processes those files once a month when the app is turned on and there is a new data file available. If the user attempts to scan a VIN befo...
September 2017 Used Car and Light Truck Guidelines' price decline forecasted - is the decrease sequential or year-on-year basis?
The forecast is sequential month over month.
What are Monroney Labels? Who is MonroneyLabels.com?
U.S. law requires a window sticker, known as a Monroney label, to be displayed on all new cars. These stickers contain mandatory information about the car including the following: Manufacturer’s suggested retail price (MSRP) Eng...
What are the Auction values?
The auction values that appear in the NADA Values Online program reflect current week auction activity. If the specific vehicle in which you are researching is not at auction this week there will probably not be an auction value reported for that ve...
Should I enter actual vehicle mileage or accept the mileage value that is automatically calculated when valuing a vehicle?
If you are valuing a vehicle and you know the actual odometer mileage, enter the actual mileage.  If you have a portfolio of vehicles and their current mileage is unknown, then use the mileage as provided by our analysts . The mileage v...
What is the new VIN Based Option feature?
J.D. Power’s new VIN Based Option feature identifies vehicle trim level and options not found in the standard VIN decode, providing a more precise and accurate vehicle valuation. VIN Based Option is available to all subscribers of NADA Values...
I clicked the button and now it says “VIN Based Option confirmed” but there are no options selected. What happened? Why am I still getting charged?
The VIN Based Option information will process and confirm the trim level and options, which may result in not selecting any options in the listing.
What is PIN?
The J.D. Power PIN ( Power Information Network) provides real-time automotive information and decision-support tools based on the collection and analysis of daily new and used vehicle retail transaction data from thousands of automotive franchises....
What states make up each of the 10 regions?
Do you have a "Diminished Value" or "Typical Negotiation" Calculator?
We do not offer a Diminished Value or Typical Negotiation Calculator and do not offer valuation advice on such vehicles.  For additional information on Diminished Value calculation please contact the Department of Insurance for your State. &nb...
What is the right way to think about the different segment index levels?
Question: In a world where supply and demand were even in segment, would all index levels be 100? Said another way…. groups like Mid-Size Pick Up / Large SUV etc. where the index level was in the 70s for the late 90’s/early 2000’s...
What is the "CheckSum" error?
First, here is the definition of the Check Digit, paraphrased from the public National Highway Traffic Safety Administration (NHTSA) site, from their manufacturer handbook: The VIN Check Digit consists of one character, which occupies Positio...
Receiving a Java Script Error with the new VIN Based Options New
If you experience a Java Script error when entering a VIN, please use the following steps to troubleshoot the issue: Step 1: Reload the page (Ctrl+F5) If you are still having the issue, please follow the below steps: Step1: Logout from applica...