Account Administration

This category contains information on how to manage account Groups, Users, Licenses, and more.

Articles

How do I add a user to my NADA Values Online account?
To update users and do any maintenance on your account, you must have customer administrator credentials. login and click on the "Customer Maintenance" tile.  You will see this on the right side of your screen under Account Prefe...
How do I edit a User?
To update users and do any maintenance on your account, you must have Customer Administrator privileges: login and click on Customer Maintenance .  You will see this on the right side of your screen listed under Account Preferences . If you...
How do I deactivate or delete a User?
WARNING - it is better to "Deactivate" the User so that the lookup history is retained. Clicking "Delete Selected" will result in lookups in your record with unidentified users. To Deactivate or Delete users and do any main...
As a Customer Administrator, how can I manage user permissions?
Permission to use specific products is assigned on a group basis. If necessary, you can have a group consisting of one individual. Only users in the Customer Administrators group will have access to the Customer Maintenance module. Go to the Cust...
As a Customer Administrator, how can I monitor the activity of the accounts I have set up for others?
Click on the Customer Maintenance tile, then click on Licenses and then License Usage Detail. This will display the various licenses your organization has purchased. By clicking on an individual license, you can see which users have been using ...
Why don't all of the valuation products on my customer welcome menu work fully for me?
You are only able to access those products to which your organization has subscribed and then your Customer Administrators allowed you or your group to access. You will still be able to use most of the other valuation applications in demo mode...
Why can't I see the "Customer Maintenance" option listed under "Account Preferences" on the online Welcome page?
If you do not have Account Administrator permissions, "Customer Maintenance" will not appear. You will have to contact someone on your account with the Account Administrator permission level to be added as an Administrator. ...
Can I get a report on my license lookup usage?
You must have Account Administrator privileges in order to export the web usage reports. Login and go to Customer Maintenance ,  click on Then click on Licenses, Then click on Usage Detail, and fill in the date range. You c...
How do I identify the account Customer Administrator?
The first user to sign into the account is the first Customer Administrator by default.  Since MarketValues is a single user service, the login and password received when the service was first set up should be retained, and can be used to logi...
How do I change my account address and email?
You must have Customer Administrator permissions in order to change account information. Login to the Home page, and click on the "Customer Maintenance" tile. If you do not see the "Customer Maintenance" tile, you do not have ...
Need password reset
Self service password reset: Please Note: only your registered company account administrator can request or change the password for users that share a login username and password. If you have a unique username and email or are the company accoun...