Billing & Payments

This category contains information about Billing, Invoices, Payments, etc.

Articles

How do I claim tax exempt status?
Without properly executed documentation or other permitted exemption forms on file, we are required to collect applicable sales and use tax in the state in which our products are delivered. If your company is tax exempt, please provide one of the f...
How do I add my tax exempt number to my account?
New customers   - After selecting and adding the product to the shopping cart users will be prompted to create a user profile or enter account information as it will appear as the primary contact/co info.  Please note that a state'...
How do I pay my open invoice?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. and pay by credit card, or Mail a check to the lockbox address: NADA Used Car Guide J.D. Power Valuation Services 33191 Collection Center Drive,...
How do I check the expiration date of my subscription?
PRINT subscriptions: You need to call customer support at  800.544.6232 and  press 2 for customer service between 8:30 a.m. and 6 p.m. Eastern, M-F. Online Subscriptions: You need to be a Customer Administrator in order to...
How can I get a copy of my invoice?
MarketValues customers pay by credit card and should use their bank card statement as proof of payment. For Values Online subscribers, you need to be an account Customer Administrator in order to view and print copies of invoices. Login and click...
Who to contact regarding the status of my account/payments?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F.
What if I don’t want to pay by credit card?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. They can set you up for invoicing on an exception basis.
I have duplicate credit card charges; how do I get a refund?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. Have your credit card information available to provide to the call center representative regarding transaction details. We can only refund on the same...
How do I get a refund?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. 
I want to cancel my online subscription. How do I get a refund?
Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. 
How do I change my account information?
You must be a Customer Administrator to change account information. Login and when on the Home page, click on the Customer Maintenance tile. Click the box titled "Edit Customer Info" Make the desired changes to the information, and scr...
How can I verify the subscriptions for which we are paying?
You need to be a Customer Administrator to view your account licenses. Call Customer Service at 800-544-6232 if you need to identify your Customer Administrators . Login to the Home page, and select  the Customer Maintenance tile. Click on ...