Popular Articles

  1. How do you define vehicle condition?

    There are a number of cosmetic, mechanical and maintenance factors that go into determining the condition of a used vehicle: Clean - No mechanical defects and passes all necessary inspections with ease; paint, body and wheels may have mino...
  2. What are the release dates for the Used Vehicle Price Index?

    Note: Schedule subject to change without notice: Service Level 2 release dates for 2019 are as follows: January 9 (Wednesday)   February 8 March 8 April 5 May 8 (Wednesday) June 7 July 10 (Wednesday) August 9 September 6  Oct...
  3. Do you have a "Diminished Value" or "Typical Negotiation" Calculator?

    We do not offer a Diminished Value or Typical Negotiation Calculator and do not offer valuation advice on such vehicles.  For additional information on Diminished Value calculation please contact the Department of Insurance for your State. &nb...
  4. How often is the Used Vehicle Price Index data updated?

    Updated Monthly Note: Schedule subject to change without notice: Service Level 2 release dates are as follow: 2019 - Friday: January 9  (Wednesday) , February 8,  March 8, April 5, May 8  (Wednesday) , June ...
  5. What is the CPO value?

    The Certified Pre-Owned (CPO) value is a guide to the typical premium added to the retail value when a given vehicle is initially sold by a franchised dealer under a manufacturer’s certification program. This certification adds value to t...
  6. As a Customer Administrator, how can I manage user permissions?

    Permission to use specific products is assigned on a group basis. If necessary, you can have a group consisting of one individual. Only users in the Customer Administrators group will have access to the Customer Maintenance module. Go to the Cust...
  7. How do I identify the account Customer Administrator?

    The first user to sign into the account is the first Customer Administrator by default.  Since MarketValues is a single user service, the login and password received when the service was first set up should be retained, and can be used to logi...
  8. What happened to cargo versions of light duty vans, and passenger versions of medium-duty vans?

    As of January 2017 values, we moved cargo versions of most light-duty vans into the commercial truck category, and passenger versions of most medium-duty vans into the cars and light truck category. In most cases this represents a change in the manu...
  9. Should I enter actual vehicle mileage or accept the mileage value that is automatically calculated when valuing a vehicle?

    If you are valuing a vehicle and you know the actual odometer mileage, enter the actual mileage.  If you have a portfolio of vehicles and their current mileage is unknown, then use the mileage as provided by our analysts . The mileage v...
  10. How can I get just a single value for one vehicle?

    Single Value… We do offer a service that can give you a single wholesale value.  The charge for this service is $30 per value. Currently, for your security, we do not accept credit cards over the chat service. If you call 800-544-62...