Popular Articles

  1. What are the meanings of the Price Index column shorthand

    FAQ: What are the meanings of the Price Index column shorthand? Saleyear = Year of Sale (Service Level 2 is 1995 to Dec 2019; Service Level 1 is 1995 to current month -1) Salemonth = Month of Sale (1=Jan, 2=Feb, 3 = March,.......12 = Dec.) Price_...
  2. What is the new VIN Based Option feature?

    J.D. Power’s new VIN Based Option feature identifies vehicle trim level and options not found in the standard VIN decode, providing a more precise and accurate vehicle valuation. VIN Based Option is available to all subscribers of NADA Values...
  3. How do I pay my open invoice?

    Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. and pay by credit card, or Mail a check to the lockbox address: NADA Used Car Guide J.D. Power Valuation Services 33191 Collection Center Drive,...
  4. How can I verify the subscriptions for which we are paying?

    You need to be a Customer Administrator to view your account licenses. Call Customer Service at 800-544-6232 if you need to identify your Customer Administrators . Login to the Home page, and select  the Customer Maintenance tile. Click on ...
  5. What is the baseline data source for the Used Vehicle Price Index?

    Index data is underpinned by AuctionNet® data, representing more than 90% of the nation’s auction transactions from Manheim, ADESA, ServNet, ABC and key independent auction houses.
  6. I want to cancel my online subscription. How do I get a refund?

    Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. 
  7. What is PIN?

    The J.D. Power PIN ( Power Information Network) provides real-time automotive information and decision-support tools based on the collection and analysis of daily new and used vehicle retail transaction data from thousands of automotive franchises....
  8. The mobile application is not updating to current values.

    Open Settings by touching the “COG wheel” at the bottom right of the screen.  Go to Application Information and click on Update Data at the top of the screen.
  9. Where can I get more information about online products?

    Please go to the following web address:  http://www.nada.com/b2b/ GetValues /OnlineProducts.aspx ...
  10. How do I change my account address and email?

    You must have Customer Administrator permissions in order to change account information. Login to the Home page, and click on the "Customer Maintenance" tile. If you do not see the "Customer Maintenance" tile, you do not have ...