Updated Articles

  1. I have duplicate credit card charges; how do I get a refund?

  2. What if I don’t want to pay by credit card?

  3. Who to contact regarding the status of my account/payments?

  4. How can I get a copy of my invoice?

  5. How do I check the expiration date of my subscription?

  6. How do I pay my open invoice?

  7. How do I add my tax exempt number to my account?

  8. How do I claim tax exempt status?

  9. What is the Trusted Sites Incompatibility Browser Error?

  10. How to resolve a "No Active License" error?

    "No Active License" error may be caused by the license not being active, or paid. In that case you need to contact Customer Service at 800.544.6232 between 8:30 a.m. and 6:00 p.m. Eastern, M-F to resubscribe. This error is more often caus...