NADA Used Car Guide, now J.D. Power Valuation Services - FAQ's
8401 Greensboro Drive, Suite 1000
McLean, VA 22102

How to resolve a "No Active License" error?

"No Active License" error may be caused by the license not being active, or paid. In that case you need to contact Customer Service at 800.544.6232 between 8:30 a.m. and 6:00 p.m. Eastern, M-F to resubscribe.

This error is more often caused by the wireless device ID not matching the device ID that is registered for the user's license in our valuation system. 

If the user changes the wireless device being used with the user's license, whether it is by getting a new smartphone or tablet, or giving the user's license to someone else having a different wireless device, but does not remove the old device ID from our valuation system, they will get a "No Active License" error. No amount of reinstalling the application on the new devices will change the old device ID registration in the valuation system. This is an additional level of security that prevents someone from stealing your license.

First, you must contact customer service, identify yourself, and have them deactivate the old device ID that is registered to your user ID.

Second, you must remove the NADA MarketValues app from the new device, and reboot your wireless device. A reboot on a wireless device is achieved by holding down both the Home button and the Power buttons at the same time until the screen goes dark and the images begin to reappear on the screen.

Third, reinstall the NADA MarketValues app, and reboot again.

Fourth, open the app and login with your license credentials and accept the license. You received the credentials when you first subscribed to the service. Customer Service can assist if you have forgotten both your username and password. 

You should be good to go at this point. Needless to say, if you need a short term workaround, go back to using the wireless device on which the service was originally working until you can contact Customer Service. Please remember to reboot your wireless device both after removing and after reinstalling the app.

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