Popular Articles

  1. How do you define vehicle condition?

    There are a number of cosmetic, mechanical and maintenance factors that go into determining the condition of a used vehicle: Clean - No mechanical defects and passes all necessary inspections with ease; paint, body and wheels may have mino...
  2. How can the Used Vehicle Price Index be used?

    Companies that have a portfolio of vehicles held as assets – rental and fleet companies, manufacturers, captive finance companies and commercial lenders – or companies with a vested interest in tracking industry health (e.g., investment ...
  3. How do I change my account information?

    You must be a Customer Administrator to change account information. Login and when on the Home page, click on the Customer Maintenance tile. Click the box titled "Edit Customer Info" Make the desired changes to the information, and scr...
  4. What is the new VIN Based Option feature?

    J.D. Power’s new VIN Based Option feature identifies vehicle trim level and options not found in the standard VIN decode, providing a more precise and accurate vehicle valuation. VIN Based Option is available to all subscribers of NADA Values...
  5. What states make up each of the 10 regions?

  6. What is PIN?

    The J.D. Power PIN ( Power Information Network) provides real-time automotive information and decision-support tools based on the collection and analysis of daily new and used vehicle retail transaction data from thousands of automotive franchises....
  7. How can I get just a single value for one vehicle?

    Single Value… We do offer a service that can give you a single wholesale value.  The charge for this service is $30 per value. Currently, for your security, we do not accept credit cards over the chat service. If you call 800-544-62...
  8. What happened to cargo versions of light duty vans, and passenger versions of medium-duty vans?

    As of January 2017 values, we moved cargo versions of most light-duty vans into the commercial truck category, and passenger versions of most medium-duty vans into the cars and light truck category. In most cases this represents a change in the manu...
  9. How often is the Used Vehicle Price Index data updated?

    Updated Monthly Note: Schedule subject to change without notice: Service Level 2 release dates are as follow: 2019 - Friday: January 9  (Wednesday) , February 8,  March 8, April 5, May 8  (Wednesday) , June ...
  10. How do I pay my open invoice?

    Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F. and pay by credit card, or Mail a check to the lockbox address: NADA Used Car Guide J.D. Power Valuation Services 33191 Collection Center Drive,...