Popular Articles

  1. What is the CPO value?

    The Certified Pre-Owned (CPO) value is a guide to the typical premium added to the retail value when a given vehicle is initially sold by a franchised dealer under a manufacturer’s certification program. This certification adds value to t...
  2. What are the release dates for the Used Vehicle Price Index?

    Note: Schedule subject to change without notice: Service Level 2 release dates for 2019 are as follows: January 9 (Wednesday)   February 8 March 8 April 5 May 8 (Wednesday) June 7 July 10 (Wednesday) August 9 September 6  Oct...
  3. How can I verify the subscriptions for which we are paying?

    You need to be a Customer Administrator to view your account licenses. Call Customer Service at 800-544-6232 if you need to identify your Customer Administrators . Login to the Home page, and select  the Customer Maintenance tile. Click on ...
  4. Do you have a "Diminished Value" or "Typical Negotiation" Calculator?

    We do not offer a Diminished Value or Typical Negotiation Calculator and do not offer valuation advice on such vehicles.  For additional information on Diminished Value calculation please contact the Department of Insurance for your State. &nb...
  5. How do I identify the account Customer Administrator?

    The first user to sign into the account is the first Customer Administrator by default.  Since MarketValues is a single user service, the login and password received when the service was first set up should be retained, and can be used to logi...
  6. I only need to look up the Fair Market Value of a vehicle for one time use. I do not need a subscription for $50 a month. How can I use the NADA app to support my need without a subscription?

    We recommend that you find the values on www.nadaguides.com No need to use the NADA MarketValues app. for a non-subscription vehicle valuation. The MarketValues app covers passenger and light truck vehicles. RV values can be obtaine...
  7. As a Customer Administrator, how can I manage user permissions?

    Permission to use specific products is assigned on a group basis. If necessary, you can have a group consisting of one individual. Only users in the Customer Administrators group will have access to the Customer Maintenance module. Go to the Cust...
  8. Where can I get more information about online products?

    Please go to the following web address:  http://www.nada.com/b2b/ GetValues /OnlineProducts.aspx ...
  9. What are the meanings of the Price Index column shorthand

    FAQ: What are the meanings of the Price Index column shorthand? Saleyear = Year of Sale (Service Level 2 is 1995 to Dec 2019; Service Level 1 is 1995 to current month -1) Salemonth = Month of Sale (1=Jan, 2=Feb, 3 = March,.......12 = Dec.) Price_...
  10. Who to contact regarding the status of my account/payments?

    Call the Customer Support Center at 800.544.6232 , between 8:30 a.m. and 6 p.m. Eastern, M - F.