If you experience a Java Script error when entering a VIN, please use the following steps to troubleshoot the issue:
Step 1: Reload the page (Ctrl+F5)
If you are still having the issue, please follow the below steps:
Step1: Logout from application
Step2: Refresh the page (Ctrl+F5)
Step3: Login and verify
If you are still experiencing issues, please contact Customer Support at 800.544.6232.