Updated Articles

  1. Can I get a report on my license lookup usage?

    You must have Account Administrator privileges in order to export the web usage reports. Login and go to Customer Maintenance ,  click on Then click on Licenses, Then click on Usage Detail, and fill in the date range. You c...
  2. Why can't I see the "Customer Maintenance" option listed under "Account Preferences" on the online Welcome page?

    If you do not have Account Administrator permissions, "Customer Maintenance" will not appear. You will have to contact someone on your account with the Account Administrator permission level to be added as an Administrator. ...
  3. Why don't all of the valuation products on my customer welcome menu work fully for me?

    You are only able to access those products to which your organization has subscribed and then your Customer Administrators allowed you or your group to access. You will still be able to use most of the other valuation applications in demo mode...
  4. As a Customer Administrator, how can I monitor the activity of the accounts I have set up for others?

    Click on the Customer Maintenance tile, then click on Licenses and then License Usage Detail. This will display the various licenses your organization has purchased. By clicking on an individual license, you can see which users have been using ...
  5. As a Customer Administrator, how can I manage user permissions?

    Permission to use specific products is assigned on a group basis. If necessary, you can have a group consisting of one individual. Only users in the Customer Administrators group will have access to the Customer Maintenance module. Go to the Cust...
  6. How do I deactivate or delete a User?

    WARNING - it is better to "Deactivate" the User so that the lookup history is retained. Clicking "Delete Selected" will result in lookups in your record with unidentified users. To Deactivate or Delete users and do any main...
  7. How do I edit a User?

    To update users and do any maintenance on your account, you must have Customer Administrator privileges: login and click on Customer Maintenance .  You will see this on the right side of your screen listed under Account Preferences . If you...
  8. How do I add a user to my NADA Values Online account?

    To update users and do any maintenance on your account, you must have customer administrator credentials. login and click on the "Customer Maintenance" tile.  You will see this on the right side of your screen under Account Prefe...
  9. How can I verify the subscriptions for which we are paying?

    You need to be a Customer Administrator to view your account licenses. Call Customer Service at 800-544-6232 if you need to identify your Customer Administrators . Login to the Home page, and select  the Customer Maintenance tile. Click on ...
  10. How do I change my account information?

    You must be a Customer Administrator to change account information. Login and when on the Home page, click on the Customer Maintenance tile. Click the box titled "Edit Customer Info" Make the desired changes to the information, and scr...